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DUE TO VERY HIGH DEMAND, ORDERS WILL BE SHIPPED MID JANUARY

DUE TO VERY HIGH DEMAND, ORDERS WILL BE SHIPPED MID JANUARY

How many pieces are in the jigsaw puzzle?

Our black jigsaw puzzle has 1000 pieces.

Are the puzzle pieces the same?

No, each piece in the jigsaw puzzle is it's own unique shape, so there is only one correct place for each piece to go. 

How long does the puzzle take to complete?

How crazy are you? The puzzle can be completed in as short as a day or as long as a few months depending on how you approach solving it. It really is up to you to decide how quick or slow you solve it!

Does the puzzle come with a guide to help solve it?

Yes, with every order we include a guide that you can use to help you solve the puzzle. It is up to you to decide whether or not you want to use it. And yes, customers have completed the puzzle without the guide. Crazy, right?

What happens if I am missing a piece?

If for any reason when you finish the puzzle you find that there is a piece or pieces missing we will happily send out the missing piece(s) so you can experience the ultimate satisfaction of completing our puzzle. Click here to head to our no missing pieces guarantee page for more information.

How do I complete the puzzle?

Single colour puzzles differentiate themselves from normal (boring) puzzles because you can't rely on the 'image' of the puzzle to solve it. With any jigsaw puzzle we suggest getting started with the border pieces will get 126/1000 pieces out of the way. From there, it's up to you in how you solve it. Here are some suggestions for possible ways to solve it.

  • Group the pieces by the number of tabs and holes.
  • Group the pieces by the size of the pieces and solve similar sized pieces.
  • Connect the largest pieces together and solve around them.
  • Follow the puzzle guide and search for each piece (this is still very difficult and time consuming).

What happens if I receive a faulty/damaged puzzle?

If your puzzle is damaged during transit, please email us within 7 days of the parcel being delivered at support@wtfgames.com.au with clear photos of everything you have received and the condition of the parcel/products. We can inspect the damaged package and the damaged items may be replaced. Unfortunately, we are unable to replace any damaged incurred from solving the puzzle.

How can I contact you?

You can get in touch with us via email at support@wtfgames.com.au. You can also send us a message on any of our social media platforms and we will get back to you as soon as possible.

Can I edit/cancel my order?

Yes, when you place an order you will have 15 minutes to edit your order, such as changing your delivery address, or cancel your order. We have a very fast turn around of orders in our warehouse to ensure you receive quick delivery of your puzzle and are unable to guarantee an ability to edit/cancel your order after the 15 minutes. Please email us at support@wtfgames.com.au and we may be able to assist you after these 15 minutes. If you wish to cancel your order after it has been dispatched you will need to wait for it to reach you and either reject delivery or return your order back to us for a full refund.

How do I track my order?

As soon as your order has been fulfilled and dispatched you will receive a shipping confirmation email with a tracking link that you can track your order with.

Is this an Australian company?

Yes, we are based out of the beautiful Sunshine Coast in Queensland. Currently we dispatch all orders out of Australia from our warehouse.

Where are the jigsaw puzzles made?

Our jigsaw puzzle is manufactured in China.

How do I purchase wholesale?

Unfortunately at this time we are not available for wholesale order.

Shipping and handling

For more information, please click here to visit out dedicated shipping page.